Osteopathy treatment child
line decor
line decor













Your First Visit

Lots of questions?

When visiting an osteopath please expect to be asked detailed questions about the history of your current complaint, your past medical history, family history, and your current lifestyle. Some of the questions asked may initially appear irrelevant but they are vital in providing a full picture of all the factors underlying your complaint. This allows the osteopath to formulate some ideas regarding the possible cause(s) of your complaint. These ideas are then tested by a physical examination (which may require you to undress to underwear or suitable shorts or leggings) where your posture, mobility and musculoskeletal function will be evaluated. In addition, a number of further special tests relevant to your condition may be conducted on site.

Once the examination is complete the osteopath will either be able to reach a diagnosis, or in a small number of cases, refer you for further tests or investigations to complete the picture (e.g. blood tests, x-rays, scans). Occasionally, the osteopath may ask you to complete a diet diary or symptom diary before attending the next session. The diagnosis is explained to you and treatment commences with your consent.

cranial osteopathy child

As outlined above 'treatment' may consist of a blend of manual techniques designed to improve function and stimulate recovery, but may also include low level or 'cold' laser treatment, ultrasound, electrical treatment, acupuncture, hydrotherapy, diet, exercise and recommendations on lifestyle changes where appropriate.

Osteopathy is suitable for all ages, but the type of treatment which is appropriate for a healthy 20 year old may not be the same as that which is indicated for a healthy 80 year old. Cranial osteopathy is another manual technique utilised by many osteopaths which is characterised by a gentle and subtle approach. It is often used in the treatment of very young children. Some osteopaths choose to specialise only in this particular approach, but many others will prefer to use the technique when appropriate, in combination with a range of other osteopathic techniques

General Data Protection Regulations


(Why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulations – i.e. the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

  • On paper, in locked filing cabinets, and the offices are always locked and secured out of working hours.
  • Electronically (“in the cloud”), using a specialist office management service(names and contact details only). This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
  • On our office computers. These are password-protected, backed up regularly, and the office(s) are locked and secured out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.. We also use MyOffice to coordinate our messages, so your name and email address may be saved on their server.
  • The Royal Shakespeare Company, only if you are an employee or company member and have been referred and funded by your company manager or the occupational health advisor.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:


Laurence Kirk


01789 267888

The Greenhill Practice, 5 Chapel Street

Stratford upon Avon CV37 6EP

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.


© Greenhill Osteopathic Practice 2009


5 Chapel Street
Stratford upon Avon
Warwickshire CV37 6EP



01789  267888

Book online

Opening Hours

(Monday to Friday)
8:30-5:30pm Saturday